FAQs

What is Divine N Decor?

Divine N Decor is an online store offering religious idols, pooja décor, vastu-inspired items, and spiritual home décor for Indian households. Our products are designed to reflect traditional craftsmanship, cultural heritage, and devotional aesthetics suitable for homes, temples, gifting, and festive décor.

Are Divine N Decor products original and handcrafted?

Yes. Our products are crafted or finished by skilled artisans using traditional techniques. Each item is created for decorative and devotional use and represents cultural symbolism.
We do not claim miraculous powers or guaranteed spiritual outcomes.

Can these idols be used for daily pooja?

Yes. Divine N Decor idols and décor items are suitable for daily pooja, meditation spaces, home temples, festivals, and decorative placement, depending on personal beliefs and traditions.

Do your products guarantee spiritual, health, or financial benefits?

No.
Divine N Decor does not make any guarantees related to spiritual, health, financial, or personal outcomes. Our products are intended purely for faith expression, décor, and traditional use, in line with Google Merchant Center policies.

What materials are used in Divine N Decor products?

Our idols and décor items are made from materials such as:

  • Resin
  • Polyresin
  • Marble dust composite
  • Metal alloys

Each product page clearly lists material, size, finish, and care details to help customers make informed decisions.

Are the product images accurate?

Yes. All product images accurately represent the actual item.
Minor variations in color or finish may occur due to handcrafted detailing, lighting, or screen differences.

Do you offer products with only delivery charges?

Yes, during select promotions, some products may be offered without product cost, where customers pay only delivery or handling charges.
Such offers are clearly mentioned on the product page and follow pricing transparency guidelines.

What payment methods are accepted?

We support secure online payments including:

  • UPI
  • Credit & Debit Cards
  • Net Banking
  • Wallets (subject to availability)

All transactions are processed through secure and trusted payment gateways.

How long does delivery take?

Orders are usually dispatched within 1–3 business days.
Delivery typically takes 3–7 business days, depending on the customer’s location and courier partner.

Do you deliver across India?

Yes. Divine N Decor ships pan-India, covering most serviceable pin codes.

Can I track my order?

Yes. Once shipped, customers receive a tracking link via SMS or email to monitor order status.

What is your return and replacement policy?

Returns or replacements are accepted only in cases of:

  • Damaged products
  • Incorrect items received

Requests must be raised within 48 hours of delivery with clear images of the product and packaging.

Returns are not accepted for:

  • Change of mind
  • Personal belief expectations
  • Minor handcrafted variations

How are products packaged?

All items are securely packed using protective materials to ensure safe delivery, especially fragile idols and décor pieces.

Can I cancel my order?

Orders can be cancelled before dispatch.
Once shipped, cancellation is not possible.

How can I contact Divine N Decor?

You can reach us via:

  • Contact Us page on the website
  • Official support email
  • WhatsApp support (if available)

Do you offer bulk or gifting orders?

Yes. We support bulk orders, festive gifting, and corporate gifting. Please contact our support team for assistance.

Why choose Divine N Decor?

✔ Traditional Indian designs
✔ Artisan-crafted products
✔ Transparent pricing & policies
✔ Secure online payments
✔ Trusted pan-India delivery
✔ Google-compliant shopping experience